Refund policy
Money-Back Guarantee
Every order that includes a physical Orvi product is covered by a money-back guarantee.
60 days is the standard guarantee and applies to every order containing a physical product.
100 days applies to products and bundles labeled with a 100-day guarantee. The guarantee length for your order is the one shown on the product page at the time of purchase, and it is confirmed on your order confirmation email.
Your guarantee window starts on the day your order is delivered.
If you are not completely satisfied within your window, email orvi@pureyco.com with your order number and we will refund your order. Approved refunds are processed within 5 business days to your original payment method. Your bank may take a few days beyond that to display it.
You do not need to send anything back. There is no return to arrange, no shipping label, and no collection to wait for. Keep the scan and keep the guides.
After your guarantee window closes, we are unable to offer refunds for change of mind or dissatisfaction.
Refunds under this guarantee are subject to the delivery and return-to-sender terms below.
Digital Plans and Guides
Orvi plans, guides and workbooks are digital products, delivered in full immediately after purchase.
Digital products are not returnable. An order containing only digital products carries no guarantee period and is not eligible for a refund for change of mind or dissatisfaction. This applies to any plan, guide or workbook bought on its own, and to any digital product added to your order after checkout.
Where a digital plan is included in a bundle with a physical Orvi product, it is covered by that order's guarantee, and you keep the plan after a refund.
Failed Delivery, Incorrect Addresses and Return to Sender
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered and is returned to the sender or our fulfillment partner because of circumstances attributable to the customer, the order will not automatically be eligible for a refund or free replacement under our money-back guarantee.
This includes, for example:
- an incorrect or incomplete delivery address supplied at checkout;
- the recipient refusing the delivery;
- a package being held for collection but not claimed or collected within the carrier's permitted timeframe; or
- another documented delivery failure caused by information provided, or action or inaction taken, by the customer.
Where this happens, we will review the carrier's tracking information and the circumstances of the order individually. At our discretion, and where permitted by applicable law, we may offer a replacement or reshipment subject to additional shipping costs, or a partial refund taking into account shipping, return, fulfillment, and other non-recoverable costs incurred.
A carrier status such as "failed delivery" or "return to sender" will not by itself determine the outcome. If the available evidence indicates that the delivery failure or return was caused by the carrier rather than the customer, we will investigate the matter and provide an appropriate remedy, which may include reshipment, replacement, or a refund as required by applicable law.
2-Year Product Warranty
Every Orvi Body Scan is covered by a 2-year warranty against manufacturing defects and hardware failure.
If your scale stops working as it should, we will send you a replacement free of charge. No return required.
To make a warranty claim, email orvi@pureyco.com with:
- your order number;
- a brief description of the issue; and
- a short video or photo clearly showing the fault.
We review all warranty claims within 5 business days. If your claim is approved, a replacement unit is dispatched at no cost to you.
The warranty covers manufacturing defects and hardware malfunction under normal use. It does not cover physical damage caused by dropping, liquid submersion or misuse, battery wear, or normal wear and tear.
Damaged on Arrival
If your order arrives damaged, email us within 3 days of delivery with a photo of the damage and your order number. We will send a replacement immediately.
Contact
For all refund and warranty requests: orvi@pureyco.com
We aim to respond to every message within 3 business days.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.